How to deal with Adobe CS3 wacky installations

How to deal with Adobe CS3 wacky installations

Applied for: all Adobe CS3 products (e.g. Photoshop, Illustrator, InDesign, Flash, etc.)

Note: this tutorial is designed for Windows users. MAC OS X users, however, would find some interesting information and may come up with similar solutions.

Fact: so you have a situation while trying to install an Adobe CS3? Me too! Fortunately I’ve worked it out. And now you’ve found me!

I don’t know why Adobe makes things so complicated but here are some of the annoying messages popping up all the time you start the setup:

  • Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance. The installation source for this product is not available. Verify that the source exists and that you can access it.
  • Critical errors were found in setup — session has dependencies that cannot be satisfied. Please see the Setup log file for details.
  • Add yours.

Funny enough, here is the step-by-step solution. You may want to restart your computer after each step and then run setup again.

  1. If you’re running setup from CD/DVD, copy it to your HDD (e.g. “D:\Adobe Photoshop CS3”).
  2. If that doesn’t work, check the installation files, especially files in “payloads” folder. Maybe some setup files are missed or corrupted.
  3. Go to “\Program Files\Adobe” and delete the product (that you’re trying to install) folder, if any. (i.e. Adobe Photoshop CS3, Adobe InDesign CS3, etc.)
  4. Go to “\Program Files\Common Files\Adobe” and search for your product name (i.e. photoshop, illustator, etc.) — on result delete any file that is not in other product folder. Pay attention to “\Program Files\Common Files\Adobe\Installers” — skim through each folders and check if “setup.exe” has the same icon as your product’s. (Like PS for Photoshop, ID for InDesign, AI for Illustrator, etc.) Delete that whole folder, if any.
  5. Run regedit from Start > Run > regedit (on Windows Vista you need to run as Administrative privilege), search for your product name (photoshop, indesign) and delete any key found.
  6. Run cmd form Start > Run > cmd (needed Administrative privilege on Windows Vista). Type cd \windows\System32, enter. Type regsvr32 jscript.dll, enter. Type regsvr32 vbscript.dll, enter.
  7. Download and Install Installer CleanUp Utility from here, run it and remove any current/previous version(s) of your Adobe product.
  8. If all of the above doesn’t work, try this last harsh solution: download and run Adobe CS3Clean script from here. Remember to read the readme carefully.

Feel free to contact me. Good luck!

–Hoang

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